This policy explains what personal data IPTV Cyprus collects when you visit this website or contact us on WhatsApp, why we collect it, how long we keep it and the rights you have under the EU General Data Protection Regulation (GDPR).
1. Who we are
“IPTV Cyprus”, “we”, “us” and “our” refer to the IPTV service offered on cyprusiptv4k.com. For data protection purposes, we are the controller of the personal data described in this policy. You can contact us about privacy at any time on WhatsApp: +44 7576 966392 (opens WhatsApp in a new tab).
2. The data we collect
When you message us on WhatsApp
- Contact details: your WhatsApp phone number and the name shown on your WhatsApp profile.
- Order details: the plan you choose, the date of your order, payment confirmation details and the login details we issue to you.
- Technical details you choose to share: such as your device type, app, internet speed or photos of error messages, so that we can help you.
- The content of your messages: questions, support requests and any other information you send.
We do not ask for, and you should never send us, bank passwords, card PINs or one-time security codes.
When you visit this website
- Server logs: like almost every website, our hosting records technical information such as your IP address, browser type, the pages requested and the time of the request. This is used to keep the site secure and working.
- Cookies: this website does not use advertising or analytics cookies. WordPress may set strictly necessary cookies if you log in to the site’s administration area, which visitors do not need to do.
The website has no contact forms, accounts or checkout, so it does not collect your name, email address or payment details.
3. Why we use your data, and our legal basis
| Purpose | Legal basis under the GDPR |
|---|---|
| Taking and confirming your order, issuing login details | Performance of a contract (Article 6(1)(b)) |
| Providing setup help and support | Performance of a contract (Article 6(1)(b)) |
| Answering questions before you buy | Steps taken at your request before a contract (Article 6(1)(b)) |
| Keeping records of orders and payments | Legal obligation (Article 6(1)(c)) |
| Keeping the website and service secure, preventing misuse such as shared logins | Legitimate interests (Article 6(1)(f)) |
| Sending renewal reminders you have asked for | Consent (Article 6(1)(a)), which you can withdraw at any time |
We do not sell your personal data, and we do not use it for automated decision-making or profiling that has legal or similarly significant effects on you.
4. Who we share data with
We share personal data only where necessary, and only with:
- WhatsApp, which carries our messages under its own terms and privacy policy;
- our website hosting provider, which stores the website and its server logs;
- the payment provider for the payment method you choose, which processes your payment under its own terms;
- authorities, where the law requires us to.
Some of these providers may process data outside the European Economic Area. Where that happens, transfers are protected by appropriate safeguards such as the European Commission’s standard contractual clauses or an adequacy decision.
5. How long we keep your data
- WhatsApp conversations and order records: for as long as you are a customer, and afterwards for as long as needed to meet accounting and tax obligations or to deal with any dispute.
- Pre-sales conversations that do not lead to an order: deleted when they are no longer needed to answer your question.
- Website server logs: kept for a short period by our hosting provider for security purposes, then deleted.
6. Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you;
- rectification of data that is inaccurate or incomplete;
- erasure of your data where there is no longer a reason to keep it;
- restrict how we use your data in certain circumstances;
- data portability, receiving data you gave us in a commonly used format;
- object to processing based on legitimate interests;
- withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, message us on WhatsApp. We will respond within one month, as the GDPR requires. You also have the right to lodge a complaint with a supervisory authority. In Cyprus, this is the Office of the Commissioner for Personal Data Protection; you may also contact the authority in the EU country where you live or work.
7. Security
WhatsApp messages are end-to-end encrypted in transit. This website is served over HTTPS. We limit access to order records to the people who need them to provide the service, and we never ask for bank passwords or security codes.
8. Children
Our service is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has contacted us, please let us know and we will delete the data.
9. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of this page shows when it last changed. Significant changes affecting existing customers will also be mentioned on WhatsApp.
Related: Terms of Service · Refund Policy · IPTV Cyprus home