Refund Policy

When you can ask for a refund, how to request one and what happens next.

Last updated

We want every customer to be happy with their plan. If something is not working, the first step is always to message us: most problems can be solved with a few minutes of setup help. If we cannot make the service work for you, this policy explains when you can ask for a refund and how.

1. Support comes first

Before requesting a refund, please contact us on WhatsApp at +44 7576 966392 (opens WhatsApp in a new tab) and let us try to fix the problem. Support is free and available 24/7. Many issues, such as a TV guide that will not load or a picture that buffers on Wi-Fi, have simple fixes. Our IPTV support guide lists the quickest ones.

2. When you can request a refund

You can request a full refund within 7 days of receiving your login details if:

  • the service does not work on a compatible device and internet connection, and
  • we have not been able to resolve the problem after working through it with you on WhatsApp.

If we end your service for a reason that is not your fault, we will refund the unused part of your plan, as explained in our Terms of Service.

3. When a refund is not available

  • Requests made more than 7 days after you received your login details.
  • Problems caused by an internet connection that is below our recommended speeds (10 Mbps for HD, 25 Mbps for 4K, 50 Mbps for 8K), or by a device we advised was not suitable before you ordered.
  • A particular channel, programme or title becoming unavailable. Channel availability may vary, as stated in our terms.
  • Access that was suspended because the terms were broken, for example by sharing login details.
  • Changing your mind about a longer plan part-way through. If you are unsure, start with the 1 Month plan at €19 and move to a longer plan later.

4. How to request a refund

  1. Message us on WhatsApp from the number you used to order.
  2. Tell us the plan and the date you ordered.
  3. Explain the problem and what we have already tried together.

We will reply to confirm whether your request qualifies under this policy.

5. How refunds are paid

Approved refunds are returned using the original payment method wherever possible. How quickly the money reaches you depends on the payment provider involved. We will confirm in the chat once the refund has been sent.

6. Your statutory rights

This policy does not affect any rights you have as a consumer under the law of the country where you live.

Related: Terms of Service · Privacy Policy · IPTV packages · IPTV Cyprus home